Our Policies

On Privacy

At Markins, we value our customers and respect their privacy. All personal information provided is used solely to ensure the best possible e-commerce experience for you. Your information is intended solely for use by our customer service department in their pursuit of achieving the highest level of customer satisfaction possible.

We will not sell or provide any list containing customer information of any sort to any third party for any purpose. We are committed to protecting your privacy. If security or privacy is still of concern to you, simply complete our on-line order form, print, and fax it to us. If you prefer, you can also call 604-534-0685, and place your order by telephone. If you have any questions regarding this privacy statement, the practices of this site, or your dealings with this web site, please contact us at markins@gmail.com.

On Shipping

All orders are processed upon receipt. Actual shipping time is contingent upon availability of merchandise and credit verification. Most orders are shipped within 24 hours of receiving your order. All orders are shipped via UPS, and when available, the tracking information will be emailed to you as soon as your product ships. We don't ship to APO's or POB's or to hotels. No orders are processed or shipped on Saturdays or Sundays. In the event of delays, every effort will be made to contact you by phone or e-mail. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder, substitute another item, or cancel your order. Our site automatically computes shipping charges whenever you place an item in your shopping basket, and you have the option to choose from different methods of UPS delivery before checkout.

On Return

If you are not satisfied with your purchase, you may return it for exchange or refund (excluding shipping and handling charges) within 10 days, subject to a return authorization from us. All returns are subject to a 10% restocking fee. If the condition of goods and packaging material are not 100% complete and not in mint condition, we reserve the right to increase the restocking fee. For an RMA number (Return Merchandise Authorization) call Customer Service at 604-534-0685. All returns require an authorization number. Please note that an RMA number does not guarantee final disposition. All returns are subject to inspection. All exchanged/returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories. We will charge you for replacement of damaged, altered, missing contents or cartons. We reserve the right to refuse any such returns. Pack the products into a shipping box with plenty of packing material, and tape securely. Write the RMA number issued by Customer Service clearly on the outside of the shipping carton. Any merchandise returned to us unauthorized will be refused. Please ship your parcel back to us freight prepaid. We cannot accept COD or freight-collect shipments.